FAQs

FAQ - Frequently Asked Questions

Is your work guaranteed?
Kit Cat Creations uses the finest quality beads, findings, freshwater pearls and Swarovski crystal, among others. All work is hand created using quality craftsmanship. If you are not happy with the product, return the item with a postmark no later than 15 days after your purchase. If the item breaks within 30 days, we will repair it for free.

Why is there a sales tax charge for Texas orders?
Kit Cat Creations is located in the Dallas/Fort Worth Metroplex, and we are required by law to charge sales tax all items shipped within the state of Texas. There is no sales tax charged on orders shipped outside of Texas.

What kind of payment do you offer?
Kit Cat Creations accepts personal checks, money orders or Pay Pal. We do not accept cash sent through the mail. Checks should be made payable to Ann Gassmann. Shipping may be delayed if you are paying through a personal check, we will not ship until the check clears. If paying by check, please include the item # on your check. Custom orders must be paid for in advance.

What are shipping costs?
Shipping is $4.95 for all orders under $100. All orders over $100 will be shipped free of charge.

When can I expect my purchase?
Kit Cat Creations will ship your creation to you within three days. If paying by personal check, this time may be delayed, as we do not ship until the check clears. Custom orders requiring special materials must be paid for in advance. Some custom orders require special orders on our part, which may further delay shipment. Custom order inquiries may be made by submitting an inquiry through our Contact Us page or by entering comments in the field labeled "Special Instructions or Comments About Your Order" in Step 1 of the checkout.

Where do you ship?
Kit Cat Creations will ship your product anywhere in the United States. Rates may be higher for international shipping.

I like one of your necklaces, but I would prefer it in a different color. Can you do that?
Yes, we will be glad to customize any of the products that you see on our site. Custom order inquiries may be made by submitting an inquiry through our Contact Us page or by entering comments in the field labeled "Special Instructions or Comments About Your Order" in Step 1 of the checkout.

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